To guarantee customer satisfaction, we offer easy returns for the products that for some reasons did not met our customer's expectations. therefore we stand behind all products bought at our site.
100% Money back if issue not resolved in maximum 30 days.
GiantMall allows return of products for 7 days from the date of delivery, if you receive a product which is not as per the specifications ordered by you in following cases:
Significantly different from the description given by the merchant,
You are completely protected. GiantMall offers a 7 day return guarantee for all such items.
However, for some products, the sale is a final sale, and the seller does not accept any return. Some healthcare products, customized products, products like undergarments, lingerie, swimsuits etc and perishables including flowers, edible products cannot be returned due to health & hygiene reasons.
We will also not be able to accept the return if product
If you have received a damaged product or empty parcel or any item is missing, please contact us within 48 Hours of receiving the order.
To return a product, you can raise a return request at our customer support number or you can create a return request right from your customer account. By clicking on My Account -> Orders -> Return Requests and providing the following details:
Post receiving your request Customer Support will confirm the return request and will inform you about the pickup process. Please ensure that product is in unused and original condition. Include all labels, original packing and invoice along with the product.
You can cancel your order within 24 hours from order time, before shipping. A cancellation fee up to 4% will apply.
Order once shipped cannot be cancelled. However a return request may be raised as per our return policy.
Once the cancellation request is created, we will ensure that the cancellation is processed as soon as possible.
Cancellation requests can be raised at any time before the shipping of the order. Once the order is cancelled, we will refund your prepaid amount as per our Return Policy.
It will take 7-15 working days to complete your refund request. The refund amount will be credited in the same account as you had made the payment from. Refunds can also be made in form of gift vouchers which you can use to purchase any other item only from giantmall website.